FAQs

What is the maximum number of people that can use Asante Bot?

Asante Bot allows an unlimited number of users to access its platform. Whether you have a team of two or a large organization, Asante Bot accommodates all user sizes. However, it takes two to…

Can I adjust the notifications Asante Bot sends me?

You can adjust notifications Asante Bot sends you by navigating to the Asante Bot app / Settings / Notifications. You can adjust the following: You can also edit notification preferences inside…

Reasons you may not be able to login to Asante Bot

Here are the most common reasons you might be unable to log in to Asante Bot. No worries, a solution exists, and Kudos will start popping in.

How to remove Asante Bot?

You can remove Asante Bot from your Slack workspace by visiting your Slack manage apps screen. Once there, click on the Asante Bot bot and go to the bot Settings page. At the bottom of the…

Can we extend the free trial period?

Yes. Contact us via our contact page, and we will be more than happy to help you.

What happens when the trial period is over? Will I be charged?

Rest assured, you won’t incur any charges as Asante Bot does not require credit card details for your trial sign-ups. Throughout your trial period, you’ll receive occasional messages encouraging…

I have added Asante Bot to Slack. How do I add it to my channel?

I redeemed a reward – now what?

Congratulations. Your team members handle Asante Bot rewards. When your Workspace admin approves your reward, you should get an email notification with reward redemption details.

My Avatars in the Asante Bot app are not showing up

Users need to open the Asante Bot app and receive or give away Kudos to have an avatar shown up inside the Asante Bot app. It might look strange that sometimes some users’ avatars are not showing…